Your vice president (VP) of customer service leads your whole team. Here’s how to choose a leader who will guide your brand to customer success.
Tag: Customer Service
School is wrapping up for many across the country, which means more students will be looking for jobs to fill the void this summer. Fortunately for them, 41% of companies in a recent CareerBuilder survey say they expect to hire more summer workers for the second year in a row.
Research from job site Indeed finds that “remote/work from home” was the fourth most popular job search term in 2017, up 385 percent from 2016. More workers are looking for remote work, and companies are providing work from home employment opportunities.
In yesterday’s Advisor, recruiting expert Jeremy Eskenazi, SPHR, SHRM-SCP, CMC, offered his “Recruiting Rocks” tips. Today we’ll discuss why he thinks recruiting should not be a customer service function. Some think HR should think of itself as a customer service organization, but Eskenazi says this is not the case. Recruiting professionals should not consider themselves […]