The Payoff of Prioritizing Customer Service Training
In today’s Advisor we’ll see how one company made customer service a priority—in part through service education and training—and experienced a great increase in sales as a result.
Tag: BLR
What’s a Better Combo than Puppies and Beer?
A while back, HRSBT reported on a new benefits trend involving paid leave to care for your adopted pet. It looks like this trend is catching like wildfire because a brewery in Ohio is now offering this work perk as well.
With the Addition of Pittsburgh, Salary History Bans Pick Up Steam
Following Massachusetts’ lead, more states and cities are enacting—or at least considering—laws that prohibit employers from asking job applicants about their salary histories. The efforts are aimed at reducing gender pay disparities.
Does Your Job Have Deadlines? It Could Be the Reason Why You’re Stressed Out!
Do you think your job is stressful? If so, what makes it so stressful? According to a new survey released by CareerCast, the most common workplace stressor is deadlines. CareerCast surveyed over 1,000 employees and found that 71% of respondents say they have higher-than-moderate stress levels in the workplace.
Friday Funday: HR FTW Comic Strip by James Davis
We are kicking off our new segment, Friday Funday! Check out the HR Daily Advisor every Friday for a new type of fun, created right here at BLR by our editorial staff.
HR Case Illustrates the Need for Proper Training
By Kate McGovern Tornone In yesterday’s Advisor, BLR® editor Kate McGovern Tornone laid out the facts of a case where an HR manager wasn’t careful in communication. Today Tornone reveals the outcome of the case—and why it could’ve been prevented with good HR training.
Train HR Managers to Watch What They Say (or E-Mail)!
By Kate McGovern Tornone Missteps on the part of HR can lead to legal hot water—and it’s important that your HR managers are trained properly. To illustrate this, BLR® editor Kate McGovern Tornone examines a recent court case.
Thumbs Down for Jerky Maker—Fires Employee for Calling 911
Upton Sinclair’s The Jungle, written in 1906, portrays the harsh conditions immigrant workers faced in the meatpacking industry at the turn of the century. Sinclair’s novel helped pave the way for reform in the meatpacking industry and probably spawned the vegetarian movement, but that’s just neither here nor there.
Can Your Boss Do Your Job?
Think about all the aspects your role entails, and then ask yourself if your direct supervisor can perform your job. What’s the answer? If you said “no,” chances are, you hate your job—at least that’s what Harvard Business Review (HBR) is implying with newly released research.
A ‘Day Without’ Employees? Excuse the Absences, Experts Say
If employees skip work to participate in any of the ongoing nationwide “strikes,” employers would be well-advised to withhold discipline, according to employment law attorneys.