As a new graduate of Software Engineering from the University of California Berkeley, the #2-ranked school in computer science in the United States, I probably received every kind of recruiter e-mail and phone call trying to get me to use their services or interview at their company.
To give you an idea of what I mean, while I was still in college and had zero work experience, I was receiving several inquiries per day from recruiters. Yes, you read that right—zero work experience. I just had classes posted on my LinkedIn® profile.
While this may seem wonderful, it eventually drove me crazy because I realized the majority of recruiters didn’t know one thing about me other than my ‘soon-to-be’ job title. I was a commodity. They were the consumer and I was going to be used up until the job market didn’t need me anymore. Many of my colleagues complained of similar experiences with recruiters.
However, as I continued into my career working at various start-ups, large corporations, and later on my own company, I began to see recruiters in a different light. I began to know them on a more personal level, which is where I found out that they are some of the nicest, most caring, and considerate people I have ever met.
So how did this message get confused? Why aren’t recruiters seen as nice, caring, and considerate people?
Humanification of Companies
I pondered over this question for quite some time. Eventually, the question led me to talk to hundreds of recruiters and engage in hours of study in the field of psychology. I eventually arrived at a concept I thought was worth sharing in this article.
This concept is called the humanification of companies. What is the humanification of companies?
It’s an idea that in today’s world we expect a more humane approach from companies. Corporations are known for their faceless, money-driven facades that have no consideration for the individual other than as a resource—a revenue-producing product. However, more people implicitly desire companies that are relatable, friendly, and—inevitably—real. In other words, humane.
We may have seen this with marketing where 62% of Millennials are more loyal if the company engages with them. This difference can be boiled down to the way people in those companies address the world through the concept of I-You vs. I-It.
I-You vs. I-It
Many recruiters relate to candidates as I-It, making the candidates resent recruiters instead of being grateful that someone is in their corner trying to help them find their dream job. These two terms were originally popularized by Daniel Goleman in The New York Times bestselling book, Social Intelligence. In his book, Goleman reveals that the term ‘I-It’ is the way people relate to one another via the other’s social role.
On the other hand, I-You relations have complete regard to the individual’s reality. Essentially, I-You is having empathy for the other person’s reality, while I-It is addressing someone in the role that they play in the market.
For me, I was the financial commodity for the recruiter instead of a young professional trying to make it in the world. The humanification of companies covers many verticals, such as marketing, recruiting, and branding, but here I’ll address recruiting. While this may seem like a plain and simple concept, it is actually very often misunderstood. I’ll break the recruiting pipeline down into two aspects and indicate where sprinkling a bit of I-You could make a huge difference.
I-You in Action
Those parts are the initial outreach value proposition, and my suggestions are using the power of video and text that reflects how you talk in person.
1. Initial outreach here is through LinkedIn e-mails. This is a typical message that I receive from recruiters. Essentially it follows the format ‘who am I?’ ‘Why am I reaching out?’ and ‘Why should you care?’
While using this technique shows it was written in a professional way, it lacks the recruiter’s humane vibe. If I were a recruiter, I would attach either a video or a GIF saying hi while the candidate’s name is on a board. In this case, you may be wondering, ‘Why go that far?’ Well, you are going for a more personal experience.
If you think that this approach may take too much time, you may want to check out useloom.com or giphy.com. You can put together videos and GIFs in a matter of seconds.
Remember, candidates receive several messages each day from recruiters, so you must stand out. SmallBizTrends states that 80% of user Internet traffic will be through video by 2019, so why don’t you communicate in a method that people prefer to consume?
2. Value proposition. It’s always tricky for nontechnical recruiters to write technical value propositions. Usually when someone creates a value proposition who is nontechnical, he or she will search on a few blogs, choose a few buzzwords, put them in an e-mail/InMail and hope it resonates. Very often the recruiter copies and pastes parts of the LinkedIn profile into the value proposition to build rapport.
I hope you can see the difference here, between just a typical outreach (as shown in point #1) and a customized message. My reworked sentences make the recruiter seem more real and help the individual relate as though they were talking in person. Plus, they are staying in their technical lane.
By becoming more humane and relating to the candidate’s reality rather than putting on a professional corporate facade, you will find it’s much easier to sell the position you are trying to fill as a recruiter. My end goal is to help you realize that using your innate humane qualities is one of the greatest recruiting tools to building amazing teams in the workplace.
I hope you catch on to the trend of the humanification of companies. Being human has so much potential for finding great candidates by leveraging the power of I-You in the technology-filled world of today.
Learn how to attract today’s latest and greatest talent in the digital age, when you join Jeff Butler for the live webinar: Attracting the Modern Candidate: Unique and Versatile Ways to Help Your Company Win the War for Talent, on Tuesday, September 25, 2018. Click here to learn more or to register today!
|As a native Californian and raised in Silicon Valley, Jeff Butler has spent his entire life during the highest pattern of employee turnover in recorded history.
Graduating from UC Berkeley with a degree in Computer Science, Jeff experienced the competition and challenges of recruiting, attracting, and retaining top talent firsthand. Unlike other experts on Millennials, Jeff has been in the trenches of what it means to be a Millennial and what it takes to retain and keep them engaged. For example, as a software engineer, Jeff received dozens of e-mails and calls per month from recruiters.
With Jeff ‘s versatile background, he has helped Fortune 500 companies and thousands of professionals across the United States—in addition to appearing on TEDx in both 2016 and 2017. www.jeffjbutler.com